Impact of Information and Communication Technology on Employees Performance
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Chapter one on Impact of Information and Communication Technology on Employees Performance
INTRODUCTION
BACKGROUND OF THE STUDY
According to encyclopedia of profess management (1993) it is highly desirable that performance statement and standard of personnel function against which current performance can be measured. They are however, subjected to questions of validity and relevance. This criteria terms from the fact that many personnel (employees) activities measures are influenced by uncontrollable factors including the unpredictability of people and events. A recruiting time standard consider job level skills required and availability of applicants among other factors, workers performance, which includes technology akin to the special job, the availability skills, motivation targeted output and operational methods among others.
United Parcel service (UPS) was founded in the year 1907 as a messenger company in the United State, UPS has grown into a multi-billion dollar corporation by clearly focusing on the goal of enabling commerce wound the globe. Today UPS, United Parcel Services Inc, is a global company with one of the most recognized and admirable branches in the world.
As the largest express carrier and package delivery company in the world, they are also a leading provider of specialized transportation, logistics, capital and commerce services. They manage the flow of goods, funds and information in one way of the other in more than 200 countries and terrorist worldwide. Over the past 100 years, UPS has become an expert in transportation, rowing from a small messenger company ground, and electronic services.
The most recent public change came in 2003, when the company introduce a new brand mark, representing a new evolved UPS, and showing the world that its capability extend beyond small package delivery. The company went another step further, adopting the acronym UPS as its formal name, another indicator of its brand expanse of service. Ever true to its humble origins, the company maintains its reputation for integrity reliability, employee ownership, and customer services.
STATEMENT OF THE PROBLEM
Idea relationship between technology and workers performance, modern technology has brought us the power to achieve a ,lot within a short time as reflected in communication. required information on movement of goods and services or packages in the current courier business helps in tracing the location when misrouted.
a. Generally, the online real time company or computer technology access enhances workers performance when the system fails as is case in Nigeria, it turns frustrating the worker and services carry the impact.
b. Researching that the above-mentioned technological services does not operate in all the towns in the country as it affect in a city like Lagos, this shortcoming affect the overall images.
c. The availability of the required technology has positive effects on workers performance. However, the unavailability of the courier company takes the impact job design and evaluation would be of interest in this work.
OBJECTIVES OF THE STUDY
The purpose of this study is to ascertain the level of technology pre-activeness in UPS and its impact on the workers in the delivery of satisfactory and quality services to customers. Other objectives of the study include:
a. To ascertain the availability and application of relevant technological systems to meet the external threat of competitors.
b. To establish the extent of utilization of online real time package tracking system in services delivery.
c. To determine the steps the firm takes in preparing workers for technological changes.
d. To make recommendations based on the findings of the study, on how bets firm can actualize potentials of technology.
RESEARCH QUESTIONS
1. Do you think that management failure to prepare workers for technological, changes does hinder the works use of technology?
2. Do you think that among all factors that influence workers performance that technology has any impact of employees performance?
3. DoyouthinkthatUnited Parcel servicearenot essentiallyatechnologicalleaderin theindustry?
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