Linkage Between Employee Satisfaction and Loyalty to the Hotel Industry Abstract of Linkage Between Employee Satisfaction and Loyalty to the Hotel Industry This project is on the linkage between employee satisfaction and loyalty to the hotel industry. Most of the hotel industries now a day face many difficulties in making their employees satisfied. So they…
Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry Chapter One of Impact of Online Fraud Committed in the Cause of Reservation in the Hospitality Industry INTRODUCTION BACKGROUND OF THE STUDY The use of online services or software with Internet access to defraud victims or to otherwise take advantage…
The Effect of Strategic Communication and Public Relations in Management of Hotels Chapter One of The Effect of Strategic Communication and Public Relations in Management of Hotels INRODUCTION BACKGROUND OF THE STUDY Communication may be defined as the activity aiming to constitute an arrangement to convey information as one of the fundamental pillars of…
Promotional Problems in the Hospitality Industry Chapter One of Promotional Problems in the Hospitality Industry INTRODUCTION In hospitality industries promotion is a key ingredients in marketing campaign. Promotion has contributed a lot to boost a better image of both major and minor hotels in every part of the world. It does communicate to its…
Problems Encountered by Managers in Setting Up a Small Scale Hospitality Business Abstract of Problems Encountered by Managers in Setting Up a Small Scale Hospitality Business Small scale business is the hub and foundation of industrialization and development. this research is centered on the problems encountered by managers in setting up small scale hospitality…
Identification of Problems Hindering Hospitality Development Chapter One of Identification of Problems Hindering Hospitality Development INTRODUCTION BACKGROUND OF THE STUDY Roundel et la (2007) define Hospitality as friendly and generous behaviour towards visitors and guests, intended to make them feel welcome: food, drink, room and entertainment given to customers by a company or organization….
Evaluation of the Impact of Deforestation on the Environment Chapter One of Evaluation of the Impact of Deforestation on the Environment INTRODUCTION BACKGROUND OF THE STUDY Forests cover almost a third of the earth’s land surface providing many environmental benefits including a major role in the hydrologic cycle, soil conservation, prevention of climate change…
Evaluation of Constraints of Co-operative Development in the Rural Areas Abstract of Evaluation of Constraints of Co-operative Development in the Rural Areas This research work evaluate the element that hinder co-operative development in the rural areas of Enugu State, with special reference to Udi Local Government Area. The main objectives of the study were:…
An Assessment of the Impact of Motivation on Employees Productivity in Hospitality Industry Abstract of An Assessment of the Impact of Motivation on Employees Productivity in Hospitality Industry The ultimate quality of service provided will depend on the collective ability of staff, training and individual motivation to produce the services demanded by the guest. Hotels…
An Assessment of Guests Satisfaction of Service Quality in the Hotel Industry Chapter One of An Assessment of Guests Satisfaction of Service Quality in the Hotel Industry INTRODUCTION BACKGROUND OF THE STUDY Quality customer service means different things to different people. We can not assume everyone of employee understands how to provide “quality” customer…
Impact of Advertising on the Services of Fast Food Industry Abstract of Impact of Advertising on the Services of Fast Food Industry This work is on the impact of advertising on the services of fast food industry using Mr. Biggs as a point of reference. Service quality and customer loyalty in business to business…
A Study on the Role of Front Office in the Management of Customer Expectation Abstract of A Study on the Role of Front Office in the Management of Customer Expectation The hotels have become second home for leisure travelers and second office for business travelers. With rising acts of terrorism on board, the tourists…
A Study on the Problems Facing the Tourism Sector in Expanding Economic Opportunities in Nigeria Abstract of A Study on the Problems Facing the Tourism Sector in Expanding Economic Opportunities in Nigeria Tourism has become a major source of economic diversification for many countries, underpinning the service sector and forging effective backward and forward…
A Study of the Challenges Faced by Managers in Providing Efficient Catering Service in the Old Peoples Home Chapter One of A Study of the Challenges Faced by Managers in Providing Efficient Catering Service in the Old Peoples Home INTRODUCTION BACKGROUND OF THE STUDY Managers are the community that visibly stands apart in present-day…
A Critical Examination of Safety and Security Concerns in Hospitality Industry Abstract of A Critical Examination of Safety and Security Concerns in Hospitality Industry The hotels have become second home for leisure travelers and second office for business travelers. With rising acts of terrorism on board, the tourists and travelers have become skeptical about…
An Evaluation of Group Behaviour for Organisational Effectiveness and Efficiency Chapter One of An Evaluation of Group Behaviour for Organisational Effectiveness and Efficiency BACKGROUND OF THE STUDY CONSUMER S conformity can be shaped by three different types of reference group influences ;informational, normative and indentification. It is important to distinguish among these types, since…
The Concept and Scope of Job Satisfaction Chapter One of The Concept and Scope of Job Satisfaction BACKGROUND OF THE STUDY Job satisfaction is the level of contentment a person feels regarding his or her job. This feeling is mainly based on an individual’s perception of satisfaction. Job satisfaction can be influenced by a…
An Evaluation of Human Relation on Worker Productivity Chapter One of An Evaluation of Human Relation on Worker Productivity BACKGROUND OF THE STUDY Relationships between employees and management are of substantial value in any workplace. Human relations is the process of training employees, addressing their needs, fostering a workplace culture and resolving conflicts between…
An Evaluation of Job Enrichment Implication and Application Chapter One of An Evaluation of Job Enrichment Implication and Application BACKGROUND OF THE STUDY To enrich a position, first brainstorm a list of potential changes to the position. Once you have a list of options, Herzberg recommends using the following seven principles to review the…
The Effect of Safety Management on Job Performance Among Employees in Hospitality Industry Chapter One of The Effect of Safety Management on Job Performance Among Employees in Hospitality Industry Background to the study Safety naturally has to do with the provision of safe and accident free working environment for employees. A suitable work environment…
Critical Success Factors in Implementing E-hrm Practices Chapter One of Critical Success Factors in Implementing E-hrm Practices INTRODUCTION BACKGROUND OF THE STUDY In a sprouting Nigerian banking industry, strategies are being adopted by the major players so as to accomplish their long haul hierarchical objectives productivity and survival. Since the early 1980s there has…
An Evaluation of Attitude Formation and Change Chapter One of An Evaluation of Attitude Formation and Change INTRODUCTION Attitude is an enduring organization of motivational, emotional, perceptual and cognitive process with respect to some aspect of our environment. It is a learned predisposition to respond in a consistently favorable or unfavorable manner with respect…
An Evaluation of Personnel Recruitment Policy in the Public Service Chapter One of An Evaluation of Personnel Recruitment Policy in the Public Service BACKGROUND OF THE STUDY The term recruitment simply means, “Securing the right people for particular jobs, and it maytake the form of advertising for large groups of employees or tracking out…
An Assessment of Mis in Human Resources Management Chapter One of An Assessment of Mis in Human Resources Management INTRODUCTION A management information system (MIS) is generally computer based. It is a combination of hardware, software, people procedures and data. The system provides managers with on-demand reports and inquiry capability as well as routine…
An Appraisal of Theory X and Y and the Effect on Motivational Policies Chapter One of An Appraisal of Theory X and Y and the Effect on Motivational Policies INTRODUCTION The theory x and theory y are the theories propounded by douglasMcgregor when he stated that some assumptions are made about man at work…
An Appraisal of Neo- Classical Theory of Organisation Abstract of An Appraisal of Neo- Classical Theory of Organisation The research profers an appraisal of neo-classical theory of organization.The neoclassical theory was an attempt at incorporating the behavioral sciences into management thought in order to solve the problems caused by classical theory practices. The premise of…
An Appraisal of Henryfayol Principles of Organisation Stability of Tenure on Employee Performance Abstract of An Appraisal of Henryfayol Principles of Organisation Stability of Tenure on Employee Performance The research profer an appraisal of henry fayol principles of organization stability of tenure on employee performance. It profers a structural study on the nature of…
An Evaluation of Health and Safety Policy in the Public Service Chapter One of An Evaluation of Health and Safety Policy in the Public Service BACKGROUND OF THE STUDY Occupational Health as defined by the joint committee of the ILO/WHO (1950) is the promotion and maintenance of the highest degree of physical, mental and…
Motivating Employees Through Non-monetary Incentives Chapter One of Motivating Employees Through Non-monetary Incentives INTRODUCTION BACKGROUND OF THE STUDY As a matter of fact, all activities performed within an organization are goal directed and therefore the creation of an organization also has a purpose. The initiators/founders of the organization have their own objectives in mind…
Examination of the Effects of Gender Based Violence on Women Chapter One of Examination of the Effects of Gender Based Violence on Women INTRODUCTION BACKGROUND OF THE STUDY Gender-based violence has been the experience of women worldwide which has affected their relationship in the homes, communities, places of work and largely their productivity in…
