Analysis and Customer Service Quality Plan, Marketing Plan, Strategic Plan, Technology Plan) for an Academic Library

Table of Content on Analysis and Customer Service Quality Plan, Marketing Plan, Strategic Plan, Technology Plan) for an Academic Library

Title page
Certification
Dedication
Acknowledgement
Abstract

Chapter One:

Introduction
Background Information
Problem Statement
Research Objectives
Hypothesis
Significance of the Study
Scope of the Study

Chapter Two:

Literature Review

Chapter Three:

Research Methodology
Description of the Study Area
Research Design
Method of Data Collection
Data Limitation
Method of Data Analysis
Summative Approaches
Simple Percentage
Incremental Averages

Test of Hypothesis

Chapter Four

Presentation of Data, Analysis of Data and Discussion of Findings
Data Presentation

Data Analysis
Discussion of Findings
Test of Hypothesis

Chapter Five:

Summary of Findings Conclusion and
Recommendation
Summary of Findings
Conclusion
Recommendation